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On Dedicated or VPS servers, the Site Backup and Restore tool can become stuck when trying to access the backup, making the backups inaccessible from the Site Backup Restore tool. This is usually caused by the backups being over 2GB and compressed. To solve this, you will need to turn off the compress backups feature.
If you need to transfer or restore a cPanel account for your VPS or Dedicated server, there is a tool within the WHM panel to perform these tasks. This article is about transferring or restoring from another server or restoring after a re-image.
VPS and Dedicated servers come with all applications necessary to run a standard web and email server. The applications that come with the VPS and Dedicated servers are generally supported as-is by our support technicians.
CSF is a firewall for VPS and Dedicated servers. CSF is not installed as part of our default images on VPS or Dedicated servers. This article describes how to install it yourself or request support do so.
VPS and Dedicated customers with servers running the CentOS 6 operating system will not be able to upgrade cPanel past version 86. The cPanel team will still support CentOS 6 with cPanel 86 until March 31st, 2021.
If you are unable to validate your account, have lost your password and are unable to receive a password reset or validation token due to the email address on file being inaccessible, If you are attempting to make updates to the domains, contact information and do not have access to the listed regis